RETURNS POLICY (Please review detailed Policy on the web page)
We recognise that the option to return Products if you change your mind is important to our customers. We gladly accept returns of unused, unworn, unwashed, and undamaged Products purchased through the Website or through our customer service team, which are received by us within 60 days of the order date of the Product to you, provided the Products are in their original condition and packaging, with labels and tags intact (subject to exclusions set forth below).
If you are not entirely satisfied with your Order, you may return the Product that you purchased for a refund of the purchase price of the Product provided that:
1. You submit a return request via email;
2. The Product is returned to us using a trackable method (we will supply you a return label for a flat rate of $5 on request), and
3. It is received by us within 60 days from the order date;
4. The Product must be sent back to us in its original condition and packaging, with labels and tags still intact;
5. You provide us with the original proof of purchase;
6. The Product is not a clearance or sale item; and
7. The Product is not an excluded item.
We regretfully cannot accept a return or provide a refund if any of the above conditions are not met.
If the Product is eligible for a refund subject to the conditions set forth above, then you will receive a refund of the purchase price and any applicable tax for the Product being returned. We will not refund the shipping/delivery costs that you paid when placing your Order nor will we reimburse you for the shipping/delivery costs you incurred in returning the Product back to us.
Refunds will be made to the original method of payment. Please allow up to fourteen (14) days for your return to be processed and for the refund to be initiated.
EXCLUDED ITEMS
Some Products cannot be returned or refunded:
See our returns and Exchanges Policy page to identify these items.
This exclusion will not apply to any Product that is subject to repair, replacement, or refund pursuant to our Warranty Policy if the Product fails or does perform as warranted solely due to a manufacturing defect within the warranty period, subject to the exclusions set forth in our Warranty Policy, or if you wish to cancel your Order containing one or more excluded items within three (3) days after the Order was placed provided that we have not dispatched your Order. S
To ensure a positive shopping experience for all customers and to prevent fraud, abuse and misuse of this policy, we may refuse to accept items returned for change of mind reasons if we identify an unreasonable or excessive return pattern and may also restrict or refuse future transactions from such individuals.
HOW TO SUBMIT A RETURN FOR A REFUND
To enable us to process your refund, please contact us by email or by completing our inquiry form on the website.
PRODUCT EXCHANGE
We do not accept Product exchanges. If you purchased your Product through our Website or through our customer service team and wish to exchange it for a different Product, please first follow the Product return process outlined and then place an order for a replacement Product.
If you were sent an incorrect Product or a Product otherwise not in conformity with your Order, please contact our Customer Services Team by completing the online inquiry form available on our Help Centre Portal and we will arrange for your item to be collected free of charge. In the event your claim is justified, the purchase price and the shipping/delivery costs will be refunded. We will then send you the Product you ordered.
